Understand
Listen to narrated lessons or read at your own pace.
ITIL 4 FOUNDATION · INDEPENDENT PRACTICE
Understand service management.
Make it stick.
Make the concepts, guiding principles and practices easier to recall. Listen to a lesson, practice the cards, then check your understanding.
Start my free modules2 free modules · No payment details needed
- 9
- study modules
- 97
- original practice items
- $49
- full course, once
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What is a SERVICE in ITIL 4?
Think of your answer, then check it.
A service is a way to enable value co-creation by delivering outcomes the customer wants — without the customer having to manage the specific costs and risks involved.
Remember: Outcomes WITHOUT ownership of the costs/risks. Distractors swap in 'delivers outputs' or 'transfers all risk to the provider' — a service manages specific costs/risks for you, it does not erase risk.
An original study card from this course. Practice results do not predict your exam score.
A SIMPLE STUDY ROUTINE
One topic. Three ways to learn it.
Remember
Reveal an answer, learn the memory hook and save hard cards for review.
Practice
Get explained answers in module quizzes and revisit what you missed.
WHAT YOU WILL STUDY
Your ITIL 4 study path
The first 2 modules include their lessons, cards and module quizzes for free.
- 01Free
Key concepts: the vocabulary that runs the desk
14 memory cards
- 02Free
The 7 guiding principles: recognize them in the wild
9 memory cards
- 03Full course
The four dimensions: the whole board
5 memory cards
- 04Full course
The service value system: one machine, five parts
3 memory cards
- 05Full course
The service value chain: six activities, one flow
7 memory cards
- 06Full course
Fifteen practices, seven terms: the purpose game
23 memory cards
- 07Full course
On the bridge: incident, problem, request, desk — in depth
10 memory cards
- 08Full course
The change queue, the SLA review, the improvement register
7 memory cards
- 09Full course
Exam day: the mechanics, the money, the version question
6 memory cards
Know what you are buying
This is independent practice for ITIL 4 Foundation. It does not prepare you for ITIL Foundation Version 5. Exam vouchers, official training, proctoring and certification are not included.
PeopleCert offers both versions. Check the version on your exam booking before purchasing. Its current plan is to retire ITIL 4 modules on 31 December 2027; voucher validity dates are still to be announced.
ONE COURSE. ONE PAYMENT.
Start free. Unlock when it helps.
All 9 modules, narrated lessons, memory cards and 97 original practice items and two 40-question practice forms. The forms reuse items from the module quizzes; they are not unseen official exam papers. Narration uses an AI-generated voice.
Request a full refund by email within 24 hours of purchase. Refunds are handled by a person; submitting a request does not automatically issue a refund.