ITIL 4 Foundation exam FAQ
How many questions are on the ITIL 4 Foundation?
40. Format: 40 Objective Test Questions, 4 options each. Source: Candidate Syllabus v4.2.0 (Mar 2025).
How long is the ITIL 4 Foundation?
60 minutes. Source: Candidate Syllabus v4.2.0 (Mar 2025).
What do you need to pass the ITIL 4 Foundation?
26 of 40 (65%). Source: Candidate Syllabus v4.2.0 (Mar 2025).
Who runs the ITIL 4 Foundation?
PeopleCert International Limited. This site is independent study material and is not affiliated with the exam owner.
What topics does the ITIL 4 Foundation cover?
This course's blueprint has 9 areas: Key concepts of service management (12.5%), The 7 guiding principles (15%), The four dimensions (5%), The service value system (2.5%), The service value chain (5%), Practice purposes and key terms (17.5%), Practices in detail I — desk, incident, problem, request (24.5%), Practices in detail II — change, SLM, continual improvement (18%) and Exam day and routing.
Which ITIL 4 Foundation concepts does this course emphasize most?
What is a SERVICE in ITIL 4?, What is UTILITY?, What is WARRANTY?, Who are the CUSTOMER, the USER, and the SPONSOR?, What is VALUE, and who creates it?, OUTPUT vs OUTCOME — what is the difference?, How do services affect a consumer's COSTS? and How do services affect a consumer's RISKS?, plus 57 more listed in the study guide.
What official materials should I read for the ITIL 4 Foundation?
PeopleCert ITIL 4 Foundation Candidate Syllabus v4.2.0, AC1.1a, PeopleCert ITIL 4 Foundation Candidate Syllabus v4.2.0, AC1.1f, PeopleCert ITIL 4 Foundation Candidate Syllabus v4.2.0, AC1.1b, PeopleCert ITIL 4 Foundation Candidate Syllabus v4.2.0, AC1.1c and PeopleCert ITIL 4 Foundation Candidate Syllabus v4.2.0, AC1.1d/e/g.
What can I study free for the ITIL 4 Foundation?
Key concepts: the vocabulary that runs the desk and The 7 guiding principles: recognize them in the wild — the first 2 modules of 9 — with lessons, cards and the module quiz, no payment details needed.
How much is the full ITIL 4 Foundation course?
$49 once for all 9 modules, 97 practice questions and 2 practice forms. No subscription.