Practice purposes and key terms: ITIL 4 Foundation topic guide
Practice purposes and key terms carries 17.5% of the ITIL 4 Foundation blueprint used in this course, the third-largest of its 8 weighted areas. It spans 21 concepts. The course teaches it in 1 study unit: Practice purposes and key terms.
What Practice purposes and key terms covers
- Purpose of INFORMATION SECURITY MANAGEMENT? — PeopleCert ITIL 4 Foundation Candidate Syllabus v4.2.0, AC6.1a
- Purpose of RELATIONSHIP MANAGEMENT? — PeopleCert ITIL 4 Foundation Candidate Syllabus v4.2.0, AC6.1b
- Purpose of SUPPLIER MANAGEMENT? — PeopleCert ITIL 4 Foundation Candidate Syllabus v4.2.0, AC6.1c
- Purpose of IT ASSET MANAGEMENT? — PeopleCert ITIL 4 Foundation Candidate Syllabus v4.2.0, AC6.1d
- Purpose of MONITORING AND EVENT MANAGEMENT? — PeopleCert ITIL 4 Foundation Candidate Syllabus v4.2.0, AC6.1e
- Purpose of RELEASE MANAGEMENT? — PeopleCert ITIL 4 Foundation Candidate Syllabus v4.2.0, AC6.1f
- Purpose of SERVICE CONFIGURATION MANAGEMENT? — PeopleCert ITIL 4 Foundation Candidate Syllabus v4.2.0, AC6.1g
- Purpose of DEPLOYMENT MANAGEMENT? — PeopleCert ITIL 4 Foundation Candidate Syllabus v4.2.0, AC6.1h
- Purpose of CONTINUAL IMPROVEMENT? — PeopleCert ITIL 4 Foundation Candidate Syllabus v4.2.0, AC6.1i
- Purpose of CHANGE ENABLEMENT — and what are its name traps? — PeopleCert ITIL 4 Foundation Candidate Syllabus v4.2.0, AC6.1j + 2019 v1.1 cross-edition
- Purpose of INCIDENT MANAGEMENT? — PeopleCert ITIL 4 Foundation Candidate Syllabus v4.2.0, AC6.1k
- Purpose of PROBLEM MANAGEMENT? — PeopleCert ITIL 4 Foundation Candidate Syllabus v4.2.0, AC6.1l
- Purpose of SERVICE REQUEST MANAGEMENT? — PeopleCert ITIL 4 Foundation Candidate Syllabus v4.2.0, AC6.1m
- Purpose of the SERVICE DESK? — PeopleCert ITIL 4 Foundation Candidate Syllabus v4.2.0, AC6.1n
- Purpose of SERVICE LEVEL MANAGEMENT? — PeopleCert ITIL 4 Foundation Candidate Syllabus v4.2.0, AC6.1o
- Define EVENT. — PeopleCert ITIL 4 Foundation Candidate Syllabus v4.2.0, AC6.2b
- Define CONFIGURATION ITEM. — PeopleCert ITIL 4 Foundation Candidate Syllabus v4.2.0, AC6.2c
- Define CHANGE. — PeopleCert ITIL 4 Foundation Candidate Syllabus v4.2.0, AC6.2d
- Define INCIDENT. — PeopleCert ITIL 4 Foundation Candidate Syllabus v4.2.0, AC6.2e
- Define PROBLEM. — PeopleCert ITIL 4 Foundation Candidate Syllabus v4.2.0, AC6.2f
- Define KNOWN ERROR. — PeopleCert ITIL 4 Foundation Candidate Syllabus v4.2.0, AC6.2g
Common mistakes in Practice purposes and key terms
- Incident vs problem purposes swapped
- Release vs deployment swapped
- IT asset vs configuration item defining tests swapped
- 'Change management' used as the current practice name (v3 leak; 'change control' is the old ITIL-4 alias)
- Relationship management vs supplier management scope
Key terms for Practice purposes and key terms
practice · process (v3 term) · information security management · relationship management · supplier management · IT asset management · release management · service configuration management · deployment management · continual improvement · change enablement · change control (2019 alias) · incident management · problem management · service request management · service desk · service level management · IT asset · event · configuration item (CI) · change · incident · problem · known error
How Practice purposes and key terms connects to other areas
- Purpose of INCIDENT MANAGEMENT? links to How are incidents PRIORITIZED? — Practices in detail I — desk, incident, problem, request
- Define INCIDENT. links to How are incidents PRIORITIZED? — Practices in detail I — desk, incident, problem, request
- Purpose of PROBLEM MANAGEMENT? links to Name and order the THREE PHASES of problem management. — Practices in detail I — desk, incident, problem, request
- Define PROBLEM. links to Name and order the THREE PHASES of problem management. — Practices in detail I — desk, incident, problem, request
- Define KNOWN ERROR. links to Name and order the THREE PHASES of problem management. — Practices in detail I — desk, incident, problem, request
- Purpose of SERVICE REQUEST MANAGEMENT? links to How SHOULD service requests be fulfilled? — Practices in detail I — desk, incident, problem, request
- Purpose of SERVICE REQUEST MANAGEMENT? links to What counts as a SERVICE REQUEST — and what doesn't? — Practices in detail I — desk, incident, problem, request
- Purpose of the SERVICE DESK? links to Through which CHANNELS does a service desk capture demand? — Practices in detail I — desk, incident, problem, request
Official references for Practice purposes and key terms
- PeopleCert ITIL 4 Foundation Candidate Syllabus v4.2.0: AC6.1a, AC6.1b, AC6.1c, AC6.1d, AC6.1e, AC6.1f, AC6.1g, AC6.1h, AC6.1i, AC6.1k, AC6.1l, AC6.1m, AC6.1n, AC6.1o, AC6.2b, AC6.2c, AC6.2d, AC6.2e, AC6.2f, AC6.2g
- PeopleCert ITIL 4 Foundation Candidate Syllabus v4.2.0, AC6.1j + 2019 v1.1 cross-edition
- ITIL 4 Foundation Candidate Syllabus v4.2.0: LO6, AC6.2a
In the app this area comes with 23 memory cards and 23 module-quiz questions in the full course.