The service value chain: ITIL 4 Foundation topic guide
The service value chain carries 5% of the ITIL 4 Foundation blueprint used in this course, the 7th-largest of its 8 weighted areas. It spans 6 concepts. The course teaches it in 1 study unit: The service value chain.
What The service value chain covers
- What is the SERVICE VALUE CHAIN, and how does it relate to value streams? — PeopleCert ITIL 4 Foundation Candidate Syllabus v4.2.0, AC5.1
- Value chain activity: PLAN — purpose? — PeopleCert ITIL 4 Foundation Candidate Syllabus v4.2.0, AC5.2a
- Value chain activity: IMPROVE — purpose? — PeopleCert ITIL 4 Foundation Candidate Syllabus v4.2.0, AC5.2b
- Value chain activity: DESIGN AND TRANSITION — purpose? — PeopleCert ITIL 4 Foundation Candidate Syllabus v4.2.0, AC5.2d
- Value chain activity: OBTAIN/BUILD — purpose? — PeopleCert ITIL 4 Foundation Candidate Syllabus v4.2.0, AC5.2e
- Value chain activity: DELIVER AND SUPPORT — purpose? — PeopleCert ITIL 4 Foundation Candidate Syllabus v4.2.0, AC5.2f
Common mistakes in The service value chain
- Design and transition vs Obtain/build purposes swapped
- User contact routed to Deliver and support instead of Engage
- Value stream treated as a seventh activity (it is a path through the six)
Key terms for The service value chain
service value chain · value stream · plan · improve · engage · design and transition · obtain/build · deliver and support
How The service value chain connects to other areas
- What is the SERVICE VALUE CHAIN, and how does it relate to value streams? links to Name the FIVE components of the SVS. — The service value system
- Value chain activity: IMPROVE — purpose? links to Recite the CONTINUAL IMPROVEMENT MODEL — all seven steps, in order. — Practices in detail II — change, SLM, continual improvement
Official references for The service value chain
- PeopleCert ITIL 4 Foundation Candidate Syllabus v4.2.0: AC5.1, AC5.2a, AC5.2b, AC5.2d, AC5.2e, AC5.2f
- ITIL 4 Foundation Candidate Syllabus v4.2.0: AC5.2c
In the app this area comes with 7 memory cards and 7 module-quiz questions in the full course.