The four dimensions: ITIL 4 Foundation topic guide
The four dimensions carries 5% of the ITIL 4 Foundation blueprint used in this course, the 6th-largest of its 8 weighted areas. It spans 5 concepts. The course teaches it in 1 study unit: The four dimensions.
What The four dimensions covers
- Name the FOUR DIMENSIONS of service management. — PeopleCert ITIL 4 Foundation Candidate Syllabus v4.2.0, AC3.1
- Dimension 1: ORGANIZATIONS AND PEOPLE — what does it cover? — PeopleCert ITIL 4 Foundation Candidate Syllabus v4.2.0, AC3.1a
- Dimension 2: INFORMATION AND TECHNOLOGY — what does it cover? — PeopleCert ITIL 4 Foundation Candidate Syllabus v4.2.0, AC3.1b
- Dimension 3: PARTNERS AND SUPPLIERS — what does it cover? — PeopleCert ITIL 4 Foundation Candidate Syllabus v4.2.0, AC3.1c
- Dimension 4: VALUE STREAMS AND PROCESSES — and what constrains all four dimensions? — PeopleCert ITIL 4 Foundation Candidate Syllabus v4.2.0, AC3.1d
Common mistakes in The four dimensions
- The four dimensions listed as SVS components
- PESTLE factors placed inside a dimension (they are external)
- Vendor contracts filed under value streams instead of partners and suppliers
Key terms for The four dimensions
four dimensions · organizations and people · information and technology · partners and suppliers · PESTLE factors · service integration · sourcing strategy
How The four dimensions connects to other areas
- Name the FOUR DIMENSIONS of service management. links to Name the FIVE components of the SVS. — The service value system
- Name the FOUR DIMENSIONS of service management. links to What is a PRACTICE in ITIL 4 — and how does it differ from a v3 'process'? — Practice purposes and key terms
Official references for The four dimensions
- PeopleCert ITIL 4 Foundation Candidate Syllabus v4.2.0: AC3.1, AC3.1a, AC3.1b, AC3.1c, AC3.1d
In the app this area comes with 5 memory cards and 4 module-quiz questions in the full course.