The 7 guiding principles: ITIL 4 Foundation topic guide

The 7 guiding principles carries 15% of the ITIL 4 Foundation blueprint used in this course, the 4th-largest of its 8 weighted areas. It spans 8 concepts. The course teaches it in 1 study unit: The 7 guiding principles.

What The 7 guiding principles covers

• What IS a guiding principle, and how do the 7 interact? — PeopleCert ITIL 4 Foundation Candidate Syllabus v4.2.0, AC2.1
• Guiding principle: FOCUS ON VALUE — PeopleCert ITIL 4 Foundation Candidate Syllabus v4.2.0, AC2.2a
• Guiding principle: START WHERE YOU ARE — PeopleCert ITIL 4 Foundation Candidate Syllabus v4.2.0, AC2.2b
• Guiding principle: PROGRESS ITERATIVELY WITH FEEDBACK — PeopleCert ITIL 4 Foundation Candidate Syllabus v4.2.0, AC2.2c
• Guiding principle: COLLABORATE AND PROMOTE VISIBILITY — PeopleCert ITIL 4 Foundation Candidate Syllabus v4.2.0, AC2.2d
• Guiding principle: THINK AND WORK HOLISTICALLY — PeopleCert ITIL 4 Foundation Candidate Syllabus v4.2.0, AC2.2e
• Guiding principle: OPTIMIZE AND AUTOMATE — in which order? — PeopleCert ITIL 4 Foundation Candidate Syllabus v4.2.0, AC2.2g
• How does the exam TEST the guiding principles? — PeopleCert ITIL 4 Foundation Candidate Syllabus v4.2.0, AC2.1-2.2

Common mistakes in The 7 guiding principles

• 'Automate to optimize' (order reversed — optimize FIRST)
• Principles scoped to IT projects only (they apply in ALL circumstances)
• Start where you are = keep everything as-is (it means assess+reuse, not freeze)
• Collaboration without the visibility half

Key terms for The 7 guiding principles

guiding principle · focus on value · optimize and automate · customer experience (CX) · user experience (UX) · minimum viable product

How The 7 guiding principles connects to other areas

• What IS a guiding principle, and how do the 7 interact? links to What is VALUE, and who creates it? — Key concepts of service management

Official references for The 7 guiding principles

• PeopleCert ITIL 4 Foundation Candidate Syllabus v4.2.0: AC2.1, AC2.2a, AC2.2b, AC2.2c, AC2.2d, AC2.2e, AC2.2f, AC2.2g, AC2.1-2.2

In the app this area comes with 9 memory cards and 12 module-quiz questions and is part of the free starting modules.